IT Support — helpdesk, operations & SLA
A stable environment and fast response: L1/L2 helpdesk, endpoint & identity, M365/Google Workspace, network & IPAM, monitoring and on-call.
Why work with us?
Less firefighting, more prevention, automation, and measurable SLO/SLA.
Fast response
Real SLAs for response and resolution times. Priorities and escalations with no surprises.
Security by design
SSO/RBAC, patching, backups, and standards aligned with best practices.
Automation & AIOps
Monitoring with alert correlation, runbooks, and shorter MTTR with our AIOps Kit.
Scope of support
Flexible coverage — from helpdesk to full environment operations.
Helpdesk L1/L2
- Tickets via email/portal
- Remote user assistance
- Priorities and escalations
Endpoint & Identity
- Intune/Endpoint Manager, updates
- SSO/OIDC, password resets, onboarding
- Antivirus/EDR and policies
M365 / Google Workspace
- Licenses, groups, mailboxes & security
- Backups for M365/Google (retention)
- Automations (templates, approvals)
Network & IPAM
- Addressing, VLAN, DHCP/DNS
- Registers and change audit
- VPN/Wi-Fi access management
Monitoring & on-call
- Metrics, logs, traces (OTel)
- Alerting and duty schedules
- Post-mortems and MTTR reports
Backup & Security
- Backups (SaaS/servers), restore tests
- Patching and hardening
- Compliance checklists (GDPR-oriented)
Engagement models & SLA
We tailor the model to your scale and requirements — with transparent reporting.
Start
- L1 helpdesk (business hours)
- M365/Workspace administration
- Basic monitoring
Pro
- L1/L2 helpdesk + endpoints
- On-call, escalations, SLO reports
- Advanced monitoring & alerting
Enterprise
- Extended SLAs and HA/DR
- SOC/SIEM integration
- Dedicated manager & reviews
* Target times to be agreed in the contract; depend on context and environment availability.
How we kick off and deliver
Discovery
Environment map, priorities, risks, and SLA requirements.
Onboarding
Controlled handover, templates, and automations.
Operations
Helpdesk, maintenance, monitoring, and regular reviews.
Improvements
Findings from incidents, noise reduction, and cost optimization.
Technologies & tools
FAQ — quick answers
How are incidents reported?
Do you offer support outside business hours?
How do you report quality and SLA?
Can you help with M365/Workspace migration?
Let’s talk about IT support
Free 20-minute consultation — we’ll match the model and scope to your goals.